Rack Room Shoes Reviews

First of all they sent my shoes to the wrong address, then they tried to blame FedEx, but FedEx said that Rack Room shoes gave them the ok to drop them off at my old address which is in another city. I mean U can't be that stupid! They got poor customer service, they claim they don't have supervisors, they will never ever ever get my business again.

I’m missing 10 pair of shoes that was ordered back in April and they can only tell me 2 will be delivered tomorrow but no ref or resolution to my other 8 pair the person was nice but the overall suck

The shoe quality is good, and they have competitive prices, but DO NOT ORDER online if you do not live right next to the brick and mortar store. You may get a great deal on your shoes, but if they do not fit, or you have to return them, yeah... the cost for SHIPPING IS ON YOU. So get this, you pay for shipping to get them, money lost. Then pay to ship them back... and what your'e out almost as much money as if you didn't return them. So it's a loose-loose situation. Do I pay the fortune to send them back, drive far and waste time and gas, or do I eat it and get stuck with shoes I can't use. Sure, I agree I am at fault. I should have looked closer at their return policy, I realize my mistake now. Hopefully I can warn others so they don't make this horrible financial decision too. I do not not shop much online, and all I wanted was to get something nice for my birthday. Instead this situation has caused me headaches, stress, and financial hardship. Steer clear if you're dealing with an online order and are not near a physical location!

My orders were supposed to be here a couple days ago & didn't come and my delivery day keeps being pushed further out... it's now saying I won't have my shoes until Monday or Tuesday... I'm not at all pleased

They never get back to you when ask to escalate info to supervisor, they never knew how to fix my problem and literally refuse a supervisor. Customer rep was so unprofessional and never even apologize. First contact and such a back experience.

Store has 49.99 shoes, then they ring up 64.99 after bringing it to the mangers attention nothing was done, after chatting customer service nothing was done and after calling customer service nothing was done, I will never shop at rack room again, hope it was worth 15.00

I took the photo because I order two pairs of shoes when I see the products, and I pretty sure it was just one pair. This shoe company is the worst company I had ever see. They shipped wrong shoes to me, and I understand it was happened. You know what they even know what wrong shoes I received after I provided just the last four digit of the wrong order label without any further information. And ask me to go fedex to return it. That's okay! But, what make me really angry is they did not say anything about where is my shoes. Even I asked, they just see they do not have the shoes. The representative just say they will give me the refund once they receive the wrong shoes, and required in that way saying they only refund me if they receipted the wrong shoes as great condition and so many other requirements. I was so angry as I purchased for happiness not for trouble, and you know you send me the wrong shoes why don't you just refund me? This shoes is not my style not my size, I have no need to keep it. And if your system has already know it is wrong, why do not try to find my shoes before I phone you. I pay for the shoes, but the shoes company make mistake. It is not my fault, but I Have to do so many things as you company required to get my money back. Could you company do that way only if your customers received the right products, then getting the money from customers pocket? No. They get the money from you pocket even they know they shipped the wrong shoes. However, they refund will be if you returned it property, we will issue you refund in 7-14 business day. And they do not care their customer and ask customers to do every to get they thing back and treat customer as free labor. And even say if you do not work as free labor we will not refund
You. They shipping is awful. They never use box, they only wrap the shoes in bag and shipped them out. But when you return they will say you have to warped in good condition. It was the worst shopping experience, and I am not shopping for trouble and upsets and return.

I spent 70 bucks for a pair of Nikes that fell apart after only two months. RR refused to let me return the defective shoes. Manager of the store could care less about customers. They sell at high prices but they have low quality. I will never buy shoes from them again.

I'm always happy with my rack room purchases. Great value. The stores can be a bit messy but no worse than TJX. I recommend you give them a try.

They have very poor customer service. I ordered 5 pairs of shoes for my kids and for my 8 toddler shoes they sent me a size 8 womens. I have been trying to get them to fix it for over 2 weeks and my son still doesn't have his shoes. They did at least send me a label to return the one they messed up for free, but it's ridiculous trying to get his shoes! It's one excuse after another. They supposedly are shipping today. We will see. I was told that last week also.

Boots don't fit but will cost 1/4 of the boot purchase to return.
Nearest store 4 hours away.
Store Credit and pay your own return shipping - WORST customer service - why would people shop here?

My BF bought 2 pairs of boots for me. Needless to say RR shoes has NO 1/ 2 sizes. ( First red flag THAT THEY AREN'T A REAL SHOE STORE)So I take them back for a refund... oops sorry they say" No refund" but we'll give you an online credit and you can shop on-line" They deduct $20 from the original money spent... not sure why but give me a card. Guess what, there are NO 11s in their entire stock. I wear 10 1/2... so no shoes and wasted $100. Never again. CRAP STORE. Go elsewhere.